jliveo's Privacy Policy

Types of Information Collected

jliveo collects various types of personal and non-personal information to operate its services. This information is used to ensure a safe gaming environment and to improve your experience.

1.1 Personally Identifiable Information

When you register on jliveo or use its services, the following information may be collected:

• Full name and date of birth
• Email address and contact information
• National ID card or passport details (for identity verification)
• Residential address
• Username and password (stored in encrypted form)

1.2 Financial and Transaction Information

The following information may be required to process deposits and withdrawals:

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Gaming Activity Information

• Gaming history and betting details
• Win and loss records
• Bonus usage and wagering activity
• Preferred games and activity types

1.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Site access time and session information

Methods of Information Collection

jliveo collects user information in various ways. Each method is carried out on the basis of your consent and in accordance with legal requirements.

2.1 Direct Collection

You provide information to us directly when you fill in a registration form, submit identity verification documents, or contact our support team. Completing verification (KYC) is required as part of this process.

2.2 Automatic Collection

When you use our platform, certain information is collected automatically. This includes information collected through cookies, log files, and web beacons.

Purpose of Information Use

jliveo uses collected information for specific and lawful purposes. Personal information is never used unnecessarily in any case.

3.1 Account Management and Security

• Verifying user identity and keeping accounts secure
• Preventing unauthorized access and fraud
• Complying with anti-money laundering obligations
• Monitoring patterns to ensure responsible gaming

3.2 Service Delivery and Improvement

• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Improving platform performance and user experience
• Identifying and resolving technical issues

3.3 Communication and Support

• Sending important account-related notifications
• Providing customer service via live chat and email
• Sending promotional messages with your consent

Information Storage and Protection

jliveo uses industry-standard security technology to ensure the protection of your personal information.

4.1 Encryption and Technical Protection

• SSL/TLS Encryption: All data transmission and reception is secured through SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted format.
• Firewall Protection: Advanced firewall measures are maintained at the server level.
• Regular Security Audits: The platform's security is regularly reviewed and tested.

4.2 Access Control

Only authorized personnel can access your personal information, and they are bound by strict confidentiality obligations. Internal access control measures ensure that only the necessary staff have access to specific information.

Sharing Information with Third Parties

jliveo does not sell your personal information. However, information may be shared with certain third parties in specific circumstances.

5.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers to process deposits and withdrawals. These processors also adhere to strict privacy policies.

5.2 Legal Obligations

Information may need to be disclosed in accordance with legal directives, court orders, or regulatory requirements. Information may also be provided in response to fraud investigations or lawful requests from law enforcement agencies.

5.3 Technology Service Providers

To operate the platform, we work with trusted technology partners such as game software providers and cybersecurity specialists. All of them are contractually bound to uphold our privacy standards.

5.4 Prohibition on Selling Information

jliveo never sells, rents, or distributes your personal information to third parties for marketing or commercial purposes. This is our core commitment.

Cookies and Tracking Technology

jliveo uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They maintain your login session, keep security technology active, and ensure core functionality. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences and settings — such as language selection and your last activity — so you do not have to select settings each time.

6.3 Analytics Cookies

These cookies help us understand how users are using the platform, which sections they spend more time on, and where issues arise. This information is analyzed in aggregate and is not used to identify any individual.

6.4 Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

User Rights

As a user of the jliveo platform, you have certain important rights regarding your own personal information.

7.1 Right to Access Information

You can request a copy of the personal information stored about you from jliveo at any time. We will provide it within a reasonable time after receiving such a request.

7.2 Right to Correct Information

If any of your personal information is incorrect or outdated, you can request that it be corrected or updated. Contact our support team and we will correct it promptly.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specific period in cases involving legal obligations, ongoing investigations, or disputes.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. An option to unsubscribe from any marketing communication will always be provided.

Privacy of Minors

jliveo strictly prohibits anyone under the age of 21 from using the platform. This is a platform for individuals aged 21 and above only.

We take age verification steps during the registration process. If a minor's information enters our database, it will be deleted immediately upon coming to our attention and the associated account will be closed at once. If you believe a minor has created an account, please notify us immediately.

For players aged 21 and above only

Data Retention and Deletion

jliveo retains your information only for as long as necessary to fulfill the original purpose for which it was collected, or as required to comply with legal or regulatory obligations.

9.1 Active Account Information

All relevant information is retained for as long as your account remains active. This is necessary to provide you with uninterrupted service.

9.2 Closed Account Information

Even after an account is closed, records of financial transactions and identity verification information are retained for a specified period in accordance with legal requirements. After this period, the information is securely deleted or anonymized.

9.3 Data Deletion Process

When deleting data, we use secure methods to ensure it cannot be recovered. Digital data is deleted using a secure overwriting method.

Policy Changes and Updates

jliveo may update this privacy policy from time to time. The policy may be revised due to changes in services, changes in legal requirements, or to further strengthen user protection.

10.1 Notification of Changes

If any significant changes are made to the policy, we will post a notice on the platform and the "Last Updated" date at the top of the document will be changed. For material changes, we will also notify registered users by email.

10.2 Continuity of Consent

Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy. If you do not agree with the changes, you are requested to contact us and, if necessary, close your account.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team is ready to answer all your inquiries.

jliveo's privacy policy operates in accordance with Bangladesh Standard Time (BST, UTC+6). Our support team is available seven days a week, twenty-four hours a day to provide service in Bengali.